FAQs
See below for a list of frequently asked questions. Have a question for us? Contact us.
FAQs
How Do I Get Started With Transcription Services?
Decide on a service level
Decide on which level of transcription you would like, intelligent [our most popular], strict verbatim and any extras, anonymisation, time stamped, colour coding.
Contact us
Contact Transcribe It and we will inform you about our competitive rates.
Upload your files
We will send you an invitation to our secure platform. Upload your audio or video securely.
We transcribe
We transcribe your audio into a clearly laid out, accurate transcript.
We notify you
We’ll send you a notification and a link to your folder to download your files.
Which Transcription Service Do I Need?
We offer 3 levels of transcription; intelligent verbatim, strict verbatim and summary of verbatim.
How Does Transcribe It Keep My Material Secure?
Transcribe It’s platform, where you upload your audio/video and we share transcripts with you, is secure and utilised by many UK Government departments. It adheres to the 14 National Cyber Security Centre (NCSC) Cloud Security Principles. More details available in our Data Protection Policy.
How Long Will It Take To Transcribe My Data?
We offer turnarounds from 24 hours, volume depending. We always meet deadlines set by our clients and we NEVER over-promise and under-deliver. We’ve not missed a deadline since 1992.
Do You Charge Extra For Express Turnarounds?
No. Our ethos is we fill our diary up as we go along and clients often receive work much more quickly than they anticipated. We believe in fair pricing, regularly price check our competitors and often find we are at least 20-30% cheaper.
How Do I Get My Recordings To You?
You receive an invitation to your private folder on our secure platform, where you set your own password on the simple uploading facility. Simply upload your audio/video and you are notified when transcripts are ready from the same folder.
Which Recording Formats Do You Accept?
Our platform accepts nearly 100% of recording and video formats, we are yet to find one we cannot transcribe or convert into a transcribeable format.
How Do I Pay?
Invoices are issued upon completion of the work and due for immediate settlement. Payment can be made by bank transfer and all major debit and credit cards accepted. We are established suppliers for many large institutions and POs are accepted. Rates subject to VAT @ 20%.
What our clients say
The team at 'Transcribe It' have transcribed over 70 confidential research interviews for our international project this year. Their transcriptions are accurate and produced in great time, even with difficult technical terms, poor recordings and sensitive subjects. Transcribe It is professional, friendly and wonderful to deal with. Completely recommend Nicki and the team - I will be using Transcribe It again!
School of Law
University of Strathclyde
Transcribe It is my go-to transcription service for interviews. They have transcribed around 40 interviews for my research and they are always to an incredibly high standard. The team is very professional and I'm always pleasantly surprised at how quick they complete the transcriptions.
Royal Veterinary College
We have been working with Transcribe It for many years; we research in the field of child protection and conduct interviews with children, young people, parents and professionals. Their service is swift, professional and transcripts always to the highest quality. Confidentiality is assured and I have no hesitation in recommending their service.
Institute of Applied Social Research
University of Bedfordshire
I have used Transcribe It on several research projects over the past five years, their communication is always very prompt and clear, and transcription work turned around in good time. I would recommend to anyone needing a quick, but well-executed, transcription job!
Division of Epidemiology and Public Health
School of Medicine, The University of Nottingham
Nicki Brown and her team have worked with us for over 15 years now, and we couldn’t imagine using anyone else. Their personal experience of the needs of academic qualitative researchers and professional handling of all aspects of the transcription process mean Transcribe It provides a truly excellent service
Department of Geography
University of Exeter
University of Leeds used Transcribe It to transcribe a large number of telephone interviews from a national-scale research project. I was really impressed by their speed of turnaround, accuracy of the work, and price, and was further impressed by their dedication to customer service – it really was a pleasure doing business with them.
Business School
Leeds University
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